In 2014 the Town of Wake Forest introduced “SeeClickFix” as a simple, yet effective way for residents to report quality of life, non-emergency issues. Since then, the Town has addressed hundreds of citizens’ concerns, ranging from damaged sidewalks and potholes to graffiti and malfunctioning traffic signals.
Wake Forest’s SeeClickFix website is available at www.wakeforestnc.gov/report-a-problem.aspx, while the mobile platform is offered as a function on the Town app.
By utilizing the online or mobile reporting platform, residents can report non-emergency issues through a variety of service request categories. When submitting such issues, residents can provide locational, descriptive and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, the Town, and anyone “watching” the area receives an alert. The Town then acknowledges the service request, routes it to the proper department, and updates the request – along with residents following the issue – once it’s been resolved.
For more information about SeeClickFix, contact Administrative Specialist Betty Pearce at 919-435-9570 or bpearce@wakeforestnc.gov. For information on downloading the Town app, visit www.wakeforestnc.gov/app.aspx.