Serves as the store expert in cabinets by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, creating designs with lighting, flooring, cabinets, appliances and paint for customers, informing customers on pricing, options, or status on pending orders, informing customers on pricing, options or status on pending orders. Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
Requires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
High school diploma or equivalent.
1 year external experience in customer facing sales OR 6 months Lowe’s retail experience.
1 year experience entering and submitting customer sales orders, including Special Order.
2 years experience identifying and selling products based upon customer needs or plans.
2 years experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
2 years experience following up on outstanding or incomplete customer orders, sales, or installs.
1 year experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.
2 years experience in a sales environment with required sales goals or metrics.
1 year employment with Lowe’s as a Sales Specialist.
2 years experience designing customized products for customers through the use of 20/20 or Computer-Aided Design system.
Professional Certification (i.e., NKBA – National Kitchen and Bath) related to position being considered.
Associate’s Degree in Interior Design.
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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