Wake Forest Job Opening – AAA Automotive Service Consultants

Now Hiring

Our highly skilled AAA automotive team is passionate about helping our members with their automotive needs. If providing safety and peace of mind in all things automotive is a fulfilling opportunity for you, then our AAA Automotive Team would like to get to know you. We have been in the automotive maintenance and repair business for over ten years and Emergency Roadside Assistance for over 100 years. We currently have over 33 AAA Car Care Centers and Towing services located throughout North Carolina and South Carolina and we’re still growing!

Primary Functions:
The AAA Service Consultant must be customer service driven, willing to greet customers, answer telephones, set up appointments, order parts and communicate with technician and customers regarding vehicle maintenance.

Essential Responsibilities:

  • Greet and welcome customers
  • Respond to phone inquiries and set appointments
  • Understand customers’ service needs and write-up service requests
  • Make service recommendations and review maintenance schedule with customers
  • Communicate vehicle services needed to be completed to the Technician
  • Follow-up on repairs with technicians/keep customers informed
  • Review services that were performed with the customer and schedule maintenance appointments
  • Cash out customers/balance all monies coming into the shop
  • Obtain necessary parts from suppliers and maintain the upkeep of the shop

Required Skills, Abilities, and Knowledge:
This position involves heavy customer interaction and therefore requires a dedication to superior customer service. In addition, we seek:

  • Good verbal and written communication skills
  • Solid typing skills-must be able to enter data accurately and quickly
  • Ability to problem solve in an efficient and effective manner

Qualifications:

  • High School diploma or equivalent.
  • Experience using Microsoft Word, Excel, and Internet Explorer.
  • 1+year of experience with automotive and/or truck systems and technical resources
  • Sales skills and ability to make appropriate service recommendations
  • Available to working on Saturdays
  • No felony convictions within the past 10 years
  • No DUI/DWI convictions within the past 3 years
  • Must have a valid Driver’s license and be able to pass a MVR background check

Delivering value, safety, and total peace of mind every day is not just our business, it’s our purpose.

Join our team .

Dedicated. Innovative. Driven. Successful.

IND123


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