Wake Forest Job Opening – General Manager MyEyeDr

Now Hiring

The General Manager is directly responsible for leading the office team in ensuring that the patients experience meets and exceeds the Company’s promise of outstanding customer service and the profitability of the Retail Office location. They m anage the overall operation of the office, both lab and retail; supervise and evaluate staff’s performance; maintains company standard for all financial, operational and service goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

Maintains company’s goal to “Exceed the Customer/Patient’s Expectation”, going “above and beyond” role model for the organization which will be monitored by mystery visits, number of patient complaints, CSAT ranking, resolution of customer issues, phone answering and greeting
Responds to and resolves any patient concerns or complaints; reports any complaints that cannot be resolved at the General Manager level to the Regional Manager Customer Service Department Promotes company brand to associates, patients, and community

Operations

Achieves or exceeds monthly customer service ranking goal
Achieves or exceeds monthly/annual sales projections in effort to maximize revenue and gross margins according to company goals and standards
Ensures that all eyeglasses and contact lenses are delivered according to promised time
Monitors patient flow throughout the office, ensuring minimum wait time to our patients
Monitors and prevents “Walking Rx’s” by utilizing knowledge of cost of goods and promoting company’s “Best Price Guarantee”
Processes and submits all company documentation, including management reports, financial reports, third party (insurance) claims, for timely processing
Ensures compliance of daily activities; confirmations, bank deposits, daily sales reporting, etc.; utilizes manager’s checklist for accuracy, as well as daily checklists
Controls and directs selling strategies to maximize office profits
Controls and reduces inventory shrinkage by monitoring damaged and defective product in CL area, dispensary and lab
Attends all company meetings, training events, seminars, clinics, etc
Audits and submits payroll on a biweekly basis
Works with Optometrist to create a co-management environment
Identifies areas of inefficiency in office and takes corrective action
Communicates needs to Regional Manager
Any other duties as assigned by the Home Office

Supervises and Evaluates Staff’s Performance

Ensures all associates are properly cross-trained in all areas of the office
Ensures all selling standards are being achieved by sales personnel such as CSAT ranking, percentage of BOGO’s, Multiple Pairs, Back-Up Glasses, Eyeglass Warranties, reducing Exam Only’s, maximizing each transaction
Communicates, implements, and ensures compliance to all company policies, procedures and company changes to associates in an accurate and timely fashion
Ensures team understands COS/OME
Leads bi-weekly staff meetings
Communicates in a strong, accurate, and motivational manner
Provides communication to associates in regards to performance; provides direction when improvement is required
Generates a positive atmosphere by being a role model and encouraging teamwork

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