Capital Bank – Wake Forest, NC
Manages all branch employees and supervises day-to-day operations of the branch in a professional and efficient manner. Ensures safety, operational soundness and excellent service levels are provided within the branch. Responsible for the sales culture in the branch and the development of new and existing customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.
Plans and organizes activities to attain internal performance objectives: increased business volume, deposit growth, profitability and safety and soundness of branch
Assists in coordination of sales and service activities; provides training, guidance and support to Customer Service staff; holds weekly staff sales meetings; reviews sales efforts and deposit growth with staff
Documents calls, referrals and cross selling opportunities and efforts through Synapsys; actively seeking and referring loan and wealth management opportunities
Manages all facets of branch including but not limited to the safety and soundness of the branch and of the day to day operations of the branch; assists staff in resolving out-of-balance reconciliations; accountable for surprise audits, as required, for tellers, vault and ATM
Supervises all staff; appropriately delegates duties and tasks, training for staff on all policies and procedures, including safety/security issues and compliance training, creates schedule, communicates information on a timely basis ensuring comprehension, trains staff on procedures and processes, ensures appearance standards are met and work areas are maintained per Bank policy
Complete and pass required BVS courses by due date
The above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive or exclusive list of the required responsibilities, duties and skills. Management retains the discretion to add to or change the duties and requirements of this position at any time, as needs dictate.
Exercises the usual authority of a manager concerning hiring, staffing, training, performance appraisals, promotions, salary recommendations and terminations. Provides leadership by example at all times, through support and endorsement of bank policy.
CONTROL RELATED RESPONSIBILITIES
Become knowledgeable regarding the department’s internal controls as outlined in the policies and procedures and comply with all control requirements.
Ability to comprehend and adhere to all Federal and State banking regulations including compliance with the bank’s Bank Secrecy Act/Anti Money Laundering (BSA/AML) program. Follows all Company policies and procedures, and successfully participates in regulatory and Company training requirements via multiple and variable delivery methods.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or GED required; an associate’s or bachelor’s degree is preferred
Must obtain your Life, Health & Variable Annuity Licenses.
Supervisory experience preferred. Must have excellent communication and customer service skills
Minimum 3 years experience in consumer banking required
Sales-oriented with ability to motivate and lead employees in providing a sales and customer service oriented environment is required
Professional attitude and conduct required
Must be computer literate with typing experience and a working knowledge of MS Office required
Ability to make sound decisions and take actions based on established policies and procedures is vital
Strong organizational skills with ability to effectively prioritize, follow-through and high attention to detail
Must possess excellent customer service and interpersonal skills
Extensive background in financial institution’s operation policies, procedures and banking regulations (state and federal) preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to hear, speak and sit. This position regularly uses a computer (keyboard/mouse/screen) and telephone. The employee is frequently required to stand or walk. The employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally bend, lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision (computer work).
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily a Consumer Banking atmosphere located inside a building
Outside of the building activity would include calling on local businesses or attending functions as a representative of the bank.
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