The Select Group – Wake Forest, NC
The Select Group’s top client in the Telecommunications industry is looking to bring on a NOC Manager. This person will have multiple supervisors & technical leads reporting into them and will be overseeing a 24/7 NOC environment.
NOC Manager Top Skills:
Demonstrated skills in managing and leading a team of technical employees ~15 people working 24/7 shifts
Conceptual understanding of voice and data network and their interaction with Contact Center platforms
Handle customer communication for outages, escalations and chronic customer issues
Supervise real-time troubleshooting of platform outages for all Contact Center products
Performance issues – monitors performance and work product for Tiers 1-3 Leads and Technicians.
Supervise efforts to improve provisioning cycle time and reduce provisioning errors for Contact Center products
NOC Manager Bonus Skills:
Cisco networking experience
If this sounds like an opportunity that interests you and you would like to learn more, please forward your updated resume to Jon Hill immediately at [email protected] .
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