Drivetime is Making Excuses and Not Fixing the Problem

Question:

Dear Steve,

I bought a car from Drivetime with a 30-day warranty. Unfortunately, I had to take it to a garage and found extensive rust damage under the vehicle.

Drivetime told me to turn in an estimate, which was $4000. They refused to have the car fixed even though the garage wrote that the vehicle was unsafe to drive and would not pass a safety inspection. Their excuse was that I wrecked the car because they would not sell a car in that bad shape. The car was not wrecked, but that would have nothing to do with rust damage!!! They said there were scratches on one rim, so I wrecked it. So what? I can’t find a lawyer to help me, and I don’t know what to do. I’m being charged $25 a day for storage because the car is unsafe.

I feel helpless; no one will help me; what do I do?

Tim

Answer:

Dear Tim,

The good news is there is probably a solution here.

The bad news is it is going to take some time and effort.

I don’t know what state you are in, but here is a link to consumer attorneys specializing in vehicle issues.

Getting an attorney involved is likely to get a faster response. Otherwise, I would suggest filing a complaint with your State Attorney General’s office.

It sounds like you have documentation from the garage of the damage being noticed within the 30-day window. That will be a big help in reaching a resolution with Drivetime.

You need to get out of this disagreement phase because it is costing you daily storage fees. Time to take action.

Sincerly,

You are not alone. I’m here to help. There is no need to suffer in silence. We can get through this. Tomorrow can be better than today. Don’t give up.

Damon Day - Pro Debt Coach